Privacy policy

Information we collect

Depending on how you use our services, we may collect:

• account and contact details, such as your name, email address, mobile number, country and account type;
• profile and work-related details, such as your location, visa type, availability and travel or employment preferences;
• content you provide, including job, accommodation and hangout listings, messages, favourites and support requests;
• location information when you grant the app permission, including approximate or precise location used for nearby opportunities and map features;
• technical and service information, such as device identifiers, push-notification tokens, sign-in records and diagnostic or security information; and
• subscription and transaction status supplied by an app store or payment provider. We do not receive your full payment-card details.

How we use information

We use personal information to create and manage accounts; provide jobs, accommodation, maps, messaging and other app features; send requested service and account notifications; provide support; process and verify subscriptions; protect users and prevent misuse; comply with legal obligations; and improve the reliability and usability of our services.

When information is shared

Information you choose to publish or send may be visible to the relevant backpackers or employers. We may also share information with service providers that help us operate the apps, including hosting, communications, mapping, app-store, payment, analytics and security providers. These providers may only use it to perform services for us. We may disclose information where required by law, to protect people or our services, or as part of a business transfer. We do not sell personal information.

Storage, security and retention

We use reasonable technical and organisational safeguards designed to protect personal information. Information may be processed in Australia or in other countries where our service providers operate. We retain information only while it is needed for the purposes described above, while your account is active, or as required for legal, security, fraud-prevention, accounting or regulatory reasons. We then delete or anonymise it.

Your choices and rights

You can update some profile information and notification choices in the app. You may also ask to access, correct or delete your personal information, or withdraw a permission through your device settings. Some features may not work without the relevant permission.

To delete an A Backpacker account, visit our A Backpacker account-deletion page. BackpackerHire users can use the BackpackerHire account-deletion page.

Children and policy updates

Our services are intended for people aged 18 and over. We may update this policy when our services or legal obligations change. The updated date above shows when the latest version took effect.

Contact us

Questions or privacy requests can be sent to abackpacker2025@gmail.com.